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The rise of on-demand scheduling has made the shopping experience—and workers’ lives—miserable.
Shoppers hate waiting. If they’ve made the effort to go shop at a brick-and-mortar store, rather than stay home and order something online, they hate not finding what they’re looking for. They hate not finding assistance. They hate bad service.
Unfortunately, bad service is often the norm. Research from MIT’s Sloan School of Management finds that large shares of shoppers can’t find anyone to help (...)